Frequently Asked Questions about cheap international calling app MoreMins
We are more than happy to answer all your questions.
Send us an email to [email protected] and you will receive a response within the next 24 hours.
You can also contact our support via chat or call us from 9 to 5 pm EET, Monday to Friday.
+442036951612 (United Kingdom),
+35316994337 (Ireland),
+37065003339 (Lithuania),
+48221530979 (Poland),
+380947102407 (Ukraine).
MoreMins is an app for cheap international calls. Subscribers of all operators can use MoreMins app.
Download MoreMins app to your smartphone. Call with MoreMins app straight to landlines & mobiles.
MoreMins uses your mobile operator’s local minutes for internet-free calling. The service is cheapest when you have free minutes to call to another local network (landline and mobile numbers).
Make your first international call for free! Every new client gets a free top-up of 15 pence to try MoreMins app out.
Later on you can top-up your MoreMins account on our website or in-app.
Download MoreMins app for iPhone and for Android (Samsung, HTC, LG, Huawei, Nokia etc.) and try it with a free top-up.
Register and use MoreMins with a local SIM card (local phone number) issued by the country you are in. If you change your SIM card in the future, contact us.
If you don’t have a smartphone, send us an email to [email protected]. MoreMins has another solution for you how to make cheap international calls from your landline or mobile phone.
We have noticed that people still do not know the difference between international calling and international roaming.
Roaming in the EU is abolished completely. But international calling rates remain unregulated and many operators keep them high.
MoreMins provides cheap international calling services.
Call abroad with MoreMins from the country you live in (international call)
Example: you live in the UK and subscribe to UK mobile operator. When you call abroad from the UK via MoreMins, you are making a cheap international call.
Register and use MoreMins with a local SIM card (local phone number) issued by the country you are in. If you change your SIM card in the future, contact us.
MoreMins calling app uses your local minutes for internet-free calling.
In most cases, it is better not to call via MoreMins when you travel outside your home network or, to put it simply, when you use your phone abroad.
Your mobile operator will apply roaming fees if you use MoreMins while traveling abroad.
Be careful or don't use the app when you are traveling abroad
Do not know the difference between roaming and an international call? Read our blog post here.
Make cheap international calls with MoreMins to more than 100 countries. Check our calling rates here.
People who live in Canada, Germany, Ireland, Italy, Lithuania, Norway, United Kingdom, Poland, Portugal, Spain, Sweden and USA can use MoreMins for cheap international calls.
Download cheap international calling app MoreMins for iPhone.
Download cheap international calling app MoreMins for Android (Samsung, HTC, LG, Huawei etc.).
Keep in mind, that your mobile operator will apply roaming fees if you use MoreMins app while traveling abroad.
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If you don’t have a smartphone, contact us by email [email protected] or phone +44 (0) 20 36951612 (United Kingdom), +35316994337 (Ireland), +370 650 03339 (Lithuania). MoreMins has another solution for you how to make cheap international calls from mobile phones or landlines.
Download MoreMins international calling app for iPhone: https://apps.apple.com/lt/app/moremins/id1046973378 and for Android (Samsung, HTC, LG, Huawei etc.): https://play.google.com/store/apps/details?id=com.moremins.moremins.
Make your first international call for free! Try MoreMins with a free top-up.
Register and use MoreMins with a local SIM card (local phone number) issued by the country you are in. If you change your SIM card in the future, contact us.
If you don’t have a smartphone, contact us by email [email protected] or call us +44 (0) 20 36951612 (United Kingdom), +35316994337 (Ireland), +370 650 03339 (Lithuania). MoreMins has another solution for you how to make cheap international calls from mobile phones or landlines.
MoreMins calls without internet.
MoreMins uses your mobile operator’s local minutes for internet-free calling.
Local phone number, which will be used for a local call, is being displayed in the app before the call.
MoreMins app works without internet. It simply converts your mobile operator’s local minutes into international ones for a small fee. Or to put it another way, your local minutes (for calls to another networkd inside the country) are used for calling abroad with MoreMins app.
Local phone number, which will be used for a local call, is being displayed in the app before the call.
The service is cheapest when you have free minutes to call to another local network (landline and mobile numbers).
This is why it is important to check the details and tariffs of plans, bundles or packs you have ordered from your mobile network operator (O2, EE, Three, etc.).
Cost of a call abroad with MoreMins = price you pay your mobile network operator for a local call to another local network (usually 0 p/min because you use inclusive minutes) + price you pay MoreMins (from 1 p/min) for an international call.
Also keep in mind, that your mobile operator will apply roaming fees if you use MoreMins app while traveling abroad.
Topping up your MoreMins account is quick and easy. The best way to do so is in the MoreMins app. You can also top-up your account on our website.
We advise you to follow this guide step by step while you top up your account.
After each explanation you will find a picture where the required buttons will be marked with red.
1. In the MoreMins app open the Account section. There you will see your account balance. If you want to top-up your account, press the blue button Top-up My Account.
2. In the top of the screen you will see a place to enter a discount code. After entering the code, press the Apply button. Afterwards, the prices will be shown with a discount.
3. After scrolling down, you will see our cheap calling bundles. With these bundles you will be able to call to a chosen country at the cheapest rates possible. Please note, that the bundles are distributed by the country. Choose a bundle with the flag of a country you wish to call and press Checkout.
If you don’t call to that country that often, or you simply want to call to multiple countries, choose one of the top-up sums.
4. Then choose the most convenient way to complete the payment.
There is also an option to enable automatic bundle renewal. It will renew your monthly bundle automatically after 30 days.
5. After successful payment, you should see the screen illustrated below. You can return to your account by clicking Continue.
6. After a successful top-up, you shall see an active calling bundle or an increased balance in your account.
In case your balance hasn’t changed after a successful payment, please contact us via email: [email protected] or by calling us: +442036951612 (UK), +35316994337 (IRL), +37065003339 (LT).
Always double-check if you are calling abroad with a cheap international calling app MoreMins.
This app has several distinctive features: in the beginning of a call you will hear the message of confirmation that you are calling abroad with MoreMins app: "Calling via MoreMins".
Also the phrase “Call via MoreMins” is displayed on a phone screen during the whole conversation. So you can't make an error.
1. MoreMins app is easy to use. Click MoreMins symbol on your phone screen.
2. When you open the app, choose the name of a person you want to call from "Recents“ or "Contacts“. Or simply dial his or her phone number in the "Keypad".
Just keep in mind, that the phone numbers should start with the country code.
For example, if you are calling to UK, your contact‘s number should start with +44, not with 07 or 02.
+447754310XXX 07754310XXX
3. Click the button “Account“ if you want to login to your MoreMins account. Check your balance, details and top-up your MoreMins account here.
4. If you want to close MoreMins app, just press your phone menu button.
- MoreMins app automatically calls to the local number (local call to landline or mobile number).
- If MoreMins credit balance is sufficient, you will be connected with the person you are calling.
MoreMins is pay as you go service. If you run out of credit during the call, it ends up the moment your balance reaches 0.00. If you don't have money in your MoreMins account before making a call, you simply are not able to make a call.
Except for cheap calls to Lithuania, the person you are calling sees your usual mobile phone number.
If you are making cheap international calls to Lithuania, random mobile number may be displayed to a person you are calling. Send us an email to [email protected] if you need your mobile number to be displayed and we will inform you about premium calling rates.
It is related to the signal strength of your mobile network operator. If the phone signal is poor, the sound might be delayed.
In this case, we advise you to change the room or to go near the window or outside (if you are in the building). The best mobile network coverage should be outside.
Also it is useful to check the status bar symbol which displays your cellular network’s signal strength before making a call. One bar means that the signal is weak, five bars mean that the signal is strong. 
It is not necessary. All clients get low international rates. Check our rates here.
But we have a few bundles with even cheaper minutes.
MoreMins users from the United Kingdom, Ireland, Germany, Norway, USA, Portugal and Spain can buy 2000 minutes for calls to Lithuania. All these bundles are valid for 30 days.
Check your balance, change password, personal data or top-up your MoreMins account on this website ("Log in to your account" in the menu) or via Account in MoreMins app.
It is not a problem! If you do not have a smartphone, send us an email to [email protected]. MoreMins has another solution for you to make cheap international calls from your landline or mobile phone.
After you had registered in MoreMins app, your username and password were sent to you automatically by email "Your MoreMins Username and Password".
If you cannot find this information any more, go to "Login to your account" in the menu and click "Click here if you forgot your username or password?".
Please check:
- Can you make local calls from your SIM card? If you live in the UK, try calling MoreMins landline 02036951612.
- Is your Caller ID turned on (Settings)?
- Do you use the same phone number that you have registered in MoreMins app?
- Maybe you have a dual SIM card phone? The SIM card you have registered with MoreMins should be in the first slot.
- IMPORTANT. Turn your phone off and on again.
Send us an email to [email protected] and we will do the rest.
If you want to use MoreMins app with a SIM card issued by another country, you should delete your MoreMins app. Download MoreMins app again and register in MoreMins with a local SIM card associated and issued by a country you are in.
You should delete and reinstall MoreMins app as many times as you change SIM cards issued by different countries.
If you are using MoreMins service without an app, in a case of a SIM card change, contact MoreMins by [email protected].
Go to your phone’s settings and check if Caller ID is on. If your Caller ID is off, you won’t be able to make a call with MoreMins.
Turning your phone off and on usually helps. We have many apps installed in our smartphones and sometimes they start freezing and crashing.
If you hear an unusual number of remaining minutes, turning your phone off and on again also helps.
This question is for O2 app users.
Some of you were surprised to come across the name “Call via MoreMins” in Messages of O2 app.
We would like to assure you that messages cannot and were not sent via MoreMins.
The matter is that some versions of O2 app permanently change the names of contacts you called via MoreMins app. These contacts are being renamed to “Call via MoreMins”.
It means that if you call John at least once via MoreMins, O2 app will change John’s name to “Call via MoreMins” permanently.
“Call via MoreMins” name instead of John’s name will appear on your past and future lists of Minutes and Messages. It does not even matter if you call via MoreMins or O2.
What else should you know about MoreMins app?
MoreMins uses local minutes for internet-free calling.
Even though MoreMins is an app for cheap international calls, it is not developed to call abroad directly. MoreMins app always calls to local landline or mobile numbers (MoreMins local access numbers).
Look for those local access numbers in your mobile bills if you have any questions or doubts about your calling prices.
MoreMins service is cheapest when you have free minutes to call to another local network (landline and mobile numbers). This is why it is important to check the details and tariffs of plans, bundles or packs you have ordered from your mobile network operator.
Better safe than sorry.
It is a real pain for us to know that our clients sometimes forget a simple action of opening MoreMins app before making an international call.
The result is dismaying: a huge bill from your mobile operator for a relatively short call abroad.
All users know that MoreMins app has two distinctive features that serve as a confirmation you are calling abroad via MoreMins:
1. In the beginning of a call MoreMins credit balance is being checked and afterwards a client is informed in English how many minutes he/she will be able to talk.
2. The phrase “Call via MoreMins” is displayed on a phone screen during the whole conversation. So you can't make an error especially if using hands-free kit.
Try deleting your MoreMins app and download it again. Register with the same phone number and email as you did before.
Important! Only use lower case letters (small letters) while entering your email.
If you are an Android user, take these steps to delete your app.
If you have not received the SMS with an access code, or the code is incorrect, please contact us via email [email protected] Our team will gladly help you to finish the registration.
You can cancel automatic bundle renewal in just 2 clicks in your MoreMins app.
1. In the MoreMins app open Account section. Choose the bundle with renewal icon.
2. In the new window, click Cancel auto-renewal of a calling bundle button.
In case the bundle renewal did not cancel, please contact us via email: [email protected] or via phone: +442036951612 (UK), +35316994337 (IRL), +37065003339 (LT).
MoreMins has a feature: Tap to Call Back.
Tap to Call Back is designed for missed calls. It allows your real phone number to be shown for a call receiver if one misses your call.
Tap to Call Back works when both sides – a caller and a call receiver - use MoreMins app.
So remind your loved ones to download MoreMins app if they want to see your real phone number in their missed calls list.
