How to install eSIM on iPhone or iPad?
We advise to install eSIM mobile data at least a day before your trip.
If you have the possibility, open this manual on another device, such as a computer or tablet. You will be able to follow the installation process.
The QR code for eSIM activation can be found by clicking on this link and logging into your account MoreMins self-service > My Plans menu. You will be able to scan it from the screen with your smartphone or tablet.
It is very important to Enable Roaming services manually after installing the eSIM data.
DO NOT DELETE eSIM mobile data if something is not working. Send us an email to: [email protected] and we will help you asap.
Detailed instructions are provided below.
1. Before activating your eSIM ensure you are connected to the internet using mobile data or a Wi-Fi network. Update your iOS version if it is lower than iOS 13.3. On your iPhone, go to Settings > General > Software Update.
2. Open your smartphone camera and scan the QR code. Alternatively, start the eSIM installation using the manual installation instructions in the MoreMins app.
You will find QR code by clicking on Install your eSIM button in MoreMins self-service > My Plans. When you point the camera at the QR code, a pop-up message Mobile plan will appear on your screen. Click on it. In the message that appears, click Allow to start the installation process.
3. Click Continue in the Activate eSIM window and Done in the Mobile Plan Setup Complete window.
4. In the "Mobile Plan Labels" window, name the eSIM you have installed - "MoreMins eSIM" (second box). It will be easier to find later. Then click Continue.
5. For your Default Line (for Calls and Messages) select your Primary SIM card. It is your mobile operator's SIM card that you use at home. This why it is called "Primary". Then tap Continue.
6. For iMessage & FaceTime select Primary and tap Continue.
7. For Mobile Data, select MoreMins eSIM and leave Allow Mobile Data Switching disabled.
8. Enable Roaming services for MoreMins eSIM profile. Go to Settings > Mobile Service > MoreMins eSIM and tap Data Roaming on.
9. When you return to Mobile Service > Mobile Data settings, select MoreMins eSIM.
At the end your setup should like this:
10. MoreMins eSIM Mobile Data services setup is complete. It can take up to 10 minutes for eSIM to connect to mobile operator's (which is MoreMins local partner for mobile data) network.
In the iPhone Control Center you should see MoreMins eSIM services with the symbol M. Turn off your Wi-Fi internet and enable Mobile Data.
When you connect to the internet, mobile internet symbol (5G, 4G, 3G, LTE, etc.) appears next to the active network operator's name. Mobile internet symbol (5G, 4G, 3G, LTE, etc.) shows which operator's mobile data (internet) you are using. When eSIM connects to mobile data you should see 4G or LTE symbols in the "M" line.
Always check in the MoreMins app that you are using the MoreMins eSIM during your trip.
- Monitor your data balance in the MoreMins app. When the data expires add top-up.
- If you use the internet and your balance is not decreasing, please refer to steps 8-10 of this guide.
IMPORTANT! DO NOT DELETE ESIM IF YOU ARE UNABLE TO CONNECT TO THE MOBILE DATA.
If the new eSIM does not connect to the Mobile Operator's Network within 30 minutes, please contact Customer Service via the Chat help, by email [email protected] or call the phone numbers listed at the bottom of this page.